Streamline Every Employee Request with Complete Visibility
Peyqo’s internal HR helpdesk keeps every employee query organized, trackable, and resolved without relying on scattered chats or endless email threads.
CATEGORY-BASED TICKET SUBMISSION
Route Every Employee Request to the Right Team Instantly
Employees can raise support tickets for payroll, HR, IT, admin, and more. Smart category-based routing automatically sends every request to the right team without manual follow-ups.
TICKET STATUS TRACKING
Keep Employees Updated at Every Stage
Employees can track ticket progress in real time with automatic updates for every status change. No confusion, no repeated follow-ups.
RESOLVER WORKSPACE
Give HR & IT Teams a Smarter Support Workspace
Manage employee requests efficiently with a centralized ticket dashboard built for assignment, tracking, and resolution workflows.
SUPPORT ANALYTICS
Turn Support Data into Better HR Operations
Analyze ticket trends, response times, and recurring issues to improve internal processes and employee support experiences.
Frequently Asked Questions
How do employees raise an HR request?
Employees submit a ticket under a configured category and subcategory, with a priority level, description and file attachments. It routes automatically to the resolver team responsible for that category.
Can employees track what is happening with their request?
Yes. Tickets show real-time status with automatic notification updates, and the full communication history stays on the ticket. Resolved tickets are archived for future reference.
How do we make sure requests do not get missed?
Resolution is tracked against SLAs, and overdue tickets trigger escalation workflows. Resolvers work from priority and category-based queues rather than an undifferentiated inbox.
Can HR and IT requests be routed to different teams?
Yes. Categories map to resolver teams, and individual tickets can be assigned to a team or to a specific person.
What can we learn from support data?
You can track ticket volume by category, average resolution time, recurring employee issues and resolver performance. Recurring issues usually point at the policy or process worth fixing, rather than the tickets themselves.
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